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Brood of Vipers!

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Friday, 12 December 2008

I'm so mad that even spitting wouldn't make me feel better.

I just tried to cancel our DirecTV which I've had suspended for the past three weeks, only to find that we're locked into a contract until June, 2010!

"Contract?" I asked, "when did this happen?"

"Last June you ordered HD/DVR service and initiated a 2 year lease," she said.

"Yes, but that HD/DVR was defective - with a known software issue - and we sent it back, remember?  We never got the HD/DVR service."

"I can cancel your contract, but you will be responsible for an early termination fee which will be charged to the credit card we have on file."

"I guess I wasn't clear.  There is no contract.  You, that is, DirecTV breached the contract by not providing a working DVR."

"The lease was effective in June, I will cancel your contract and charge the card on file."

"NO!  You are not authorized to make any charges against any card on file.  There is no contract."

"You will be assessed an early termination fee..."

At which point I asked to speak with a supervisor, Joe, who was just as helpful as his subordinate. We've been DirecTV customers for nearly ten years, and this is how they thank us for our business?

This is fraud.  And I have a lawyer.

 *** Update 12/17 - We are going to have the attorney write a letter and she thinks we have a great case.  There's something called the "Statute of Frauds"  which holds that a company has to submit a written copy of the contract - which DirecTV did not AND that the contract period can't be greater than one year.  Add to this the fact that both DVRs were defective and returned to DTV within 30 days...it should be a no-brainer.  I'm feeling better, but still not happy about the hassle.



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